1. Who we are

Ben's Bin Cleaning is a trading name of Ben Thomas. Ben Thomas is a sole trader based in Loughton, Essex. In these terms, “we” and “us” means Ben Thomas trading as Ben's Bin Cleaning, and “you” means the person booking.

You can contact us on WhatsApp or by phone on 07940 118192.

2. How booking works

You can ask for a booking using the booking form on this website, or by messaging or phoning Ben. The booking form doesn’t book you in by itself. Its last step opens WhatsApp with your booking request to Ben already filled in, and you send it from your own WhatsApp account.

Your booking is confirmed, and a contract is made between you and us, when Ben replies to confirm it. In that reply he’ll also give you the date of your first clean, the price and how to pay. If Ben can’t take your booking, for example because your street isn’t on the round yet, he’ll tell you, and you owe nothing.

These terms apply to every booking, however you make it. The version on this page on the day Ben confirms your booking is the one that applies to it.

3. Our services and prices

Regular clean, 1 bin: £8 a clean, every six weeks.
Regular clean, 2 bins: £14 a clean, every six weeks.
One-off deep clean, 1 bin: £12.
Each additional bin on the same visit: £6.
Commercial bins: from £25 a clean, quoted separately for each site.

Every clean includes a pressure wash inside and out, bleach and disinfectant including the lid and handles, and a deodorising finish. The price Ben confirms when he confirms your booking is the price you pay for each clean. Prices are subject to access and route availability.

4. How dates work

We clean on your collection day, after the council has emptied your bin, so you tell us your collection day when you book. Cleans start in January 2027. Ben confirms the date of your first clean by WhatsApp when he confirms your booking. A regular clean then happens every six weeks. A one-off clean happens on the date Ben confirms.

If a clean falls on a bank holiday or a day Ben can’t work, we move it to another day and let you know by WhatsApp.

5. Paying

This website doesn’t take payments.
Ben confirms the price and how to pay when he confirms your booking.
If we couldn’t clean, for example because your bin wasn’t out, hadn’t been emptied or we couldn’t get to it, you don’t pay for that visit, and we’ll let you know by WhatsApp.

6. Skipping, moving and pausing

You can skip a clean if you tell Ben before 9pm the evening before. Your six-weekly pattern stays the same.
You can move a clean to one of your bin’s next emptying days, if you tell Ben before 9pm the evening before.
You can pause your cleans until a date you choose.

To do any of these, send Ben a WhatsApp message or phone him.

7. Cancelling

You can cancel your regular cleans at any time, with no fee. Send Ben a WhatsApp message or phone him, and he’ll confirm by message. You only pay for cleans that were done before you cancelled.

8. Your 14-day right to cancel

When you book by WhatsApp, by phone or through this website, the contract is made at a distance. So the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days, without giving a reason. The 14 days start on the day Ben confirms your booking.

We won’t clean inside those 14 days unless you ask us to. If you ask for a clean in that time and you then cancel within the 14 days, you pay only for the cleans already done. Nothing else is charged.

To cancel, send Ben a clear message by WhatsApp or text, or tell him on the phone. You can use this wording if you like, but you don’t have to:

To Ben Thomas trading as Ben's Bin Cleaning: I hereby give notice that I cancel my contract for the supply of the following service: [your clean], ordered on [date]. Name: [your name]. Address: [your address]. Date: [today’s date].

9. Price changes

Your price is fixed when Ben confirms your booking. If we need to change it, we’ll tell you by WhatsApp at least 30 days before the new price applies. If you don’t want to carry on at the new price, you can cancel before then with no fee.

10. What we need from you

Put your bins out for collection as usual, where the council empties them.
Make sure we can get to them, and tell us about anything we need to know, such as a side gate.
Let us know if your collection day changes. A WhatsApp message to Ben is fine.

11. Weather and things outside our control

If bad weather or something else outside our control stops us cleaning, we’ll move the clean to another day and let you know by WhatsApp. You never pay for a clean that didn’t happen.

12. Damage and our responsibility

We clean with reasonable care and skill. If a clean isn’t done properly, tell us as soon as you can and we’ll come back and put it right. If we can’t, you won’t pay for that clean, or we’ll refund it if you’ve already paid.

If we damage your bin or your property through our own fault, we’ll repair it or pay a fair amount towards putting it right. Our responsibility is limited to loss or damage caused by the clean itself that we could reasonably have foreseen. We aren’t responsible for wear or damage that was already there, such as a cracked lid or worn wheels.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. Nothing in these terms affects your legal rights as a consumer.

13. Complaints

If you’re not happy, please tell Ben using the contact details above and he’ll do his best to put it right. If we can’t sort it out between us, you can get free, independent advice from Citizens Advice.

14. Commercial customers

If you book for a business, these terms apply alongside the price and schedule in your quote. Section 8, and the consumer rights mentioned in section 12, apply to consumers only.

15. Changes to these terms

We may update these terms from time to time. The version on this page when Ben confirms your booking applies to your booking. If we make an important change, we’ll tell you by WhatsApp first, and you can cancel with no fee if you don’t agree.

16. The law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.

Terms and conditions